Temp Sales Assistant I

at  Moda Health

REQUIRED SKILLS, EXPERIENCE & EDUCATION:

• At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice.
• Computer proficiency with Microsoft Office applications (Word, Excel, Power Point).
• Knowledge of health insurance business as it relates to contracts, state, and federal law.
• Understanding of systems regarding enrollment and eligibility, processing of claims, billing, customer service, and related information.
• Ability to learn underwriting policies and procedures for assistance with small and large groups
• Ability to work well under pressure with frequent interruptions and shifting priorities.
• Strong analytical, problem solving and decision-making skills.
• Ability to come in to work on time and daily; Overtime is evaluated and set during peak times
• Strong verbal, written and interpersonal communication skills.
• Presents a positive and professional image in the community; Maintains confidentiality and projects a professional business image.
• Maintains a valid driver’s license.
• Ability to handle a pushcart/hand truck and ability to lift boxes up to 40 lbs.
• Ability to be a self-motivator and work independently with little or no supervision.

Primary Functions:

• Supports Sales and Service objectives by preparing accompanying materials for the Account Managers, as needed; Provides back-up support for other Sales Assistants, as needed.
• Audits small group renewal letters and ensures letters are mailed within the advance notice time frame, as outlined in contract.
• Pulls various Business Objects Reports, as assigned by Account Manager.
• Prepares internal and external correspondence for Sales and Services team (i.e., renewal paperwork, cancellation, and delinquency notices, etc.), as assigned.
• Acts as a liaison between various internal departments and the Account Manager when they are out of the office.
• Completes and submits appropriate Group Applications to Business Implementation Unit within three business days to ensure external timelines are met and or exceeded.
• Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service.
• Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis.
• Works efficiently in Facets, Agent Database, Business Objects, SpeedErates and other systems.
• Acts as a liaison between callers and internal departments (Agent Desk, Membership Accounting, etc.).
• Supports department by preparing training materials; Reviews and provides feedback on assigned.
• Provides training and support for temporary and newly hired full-time Sales Assistants.
• Evaluates marketing materials, brochures, flyers, and other documents, as assigned.
• Perform other duties as assigned.

Working Conditions & Contact with Others

• Internally within Sales department, Membership Accounting, Business Implementation Unit, Benefit Configuration, Underwriting, Document Services, Accounting, Marketing, and other departments as needed. Externally with policyholders, agents, members, and vendors (i.e., pharmacy and provider networks, etc.)
• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Must be able to travel and to work with challenging clients. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.

Please refer the Job description for details