Temp* Showroom Design Consultant

at  Florida Tile

SUMMARY:

Customer Service responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. This person will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed and will assist in daily task performance including invoicing; receiving and locating inventory, etc. We are looking for an innovative thinker who has a passion for interior design and customer service. Showroom Design Consultant responsibilities include assisting architects, contractors, and homeowners with tile selection, generating sales, and processing customer orders.

QUALIFICATIONS:

• Customer service experience with a manufacturer of building products preferred.
• Excellent verbal and written communication skills.
• SAP software experience, CMS experiences a plus.
• High School diploma or GED required.
• Computer proficiency in Microsoft Office
• Team player with commitment to company values
• Experience in the tile or flooring industry is a plus
• Minimum of 12 months retail or sales experience
• Education in marketing or design field a plus
• Knowledge of inside sales techniques
• Ability to develop and maintain strong working relationships

Sales Related Responsibilities:

• Promote add-on sales at the time of order entry via the promotion of sundries and other related items
• Assist trade and showroom customers in the selection of products
• Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.
• Maintain the CSR work area in an organized manner that is conducive to sales and service
• Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
• Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
• Proactively identify new opportunities and sales channels
• Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
• Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
• Protect the integrity of the Florida Tile’s pricing rules by effectively qualifying customers and their respective price template

Operations and Support:

• Confirm orders placed by customers via phone/fax/internet
• Perform stock and price checks for customers and other branches
• Provide freight/shipment information (cost/tracking/etc.) to customers/branches in a timely and accurate manner
• Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
• Regularly follow up with customers as to the status of their order(s)
• Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
• Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)
• Assist the branch staff in the performance of daily tasks as directed by ABM/BM/RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc.
• Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment
• Additional duties as assigned