Temporary Employee - Customer Response Representative

at  Enbridge

WHO YOU ARE (QUALIFICATIONS):

You will have the following combination of education and experience:

• Minimum high school education.
• Excellent verbal and written skills.
• Proven desktop skills required including knowledge of Microsoft Suite products.
• Accurate keyboarding and data entry skills.
• Must have current SAP experience, setting up customers & “My Account” knowledge.
• Demonstrated ability to work in a fast-paced team environment.
• Experience in a Call Centre environment preferred.

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.
• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.
• Follow company and business unit processes, policies and procedures.
• Transfers are the exception.
• Promote corporate programs/initiatives, such as eBilling, as required.
• Research account information and prepare the documents to update the customer’s account accordingly.
• Completes other tasks and assists other departments as assigned.