Temporary In-House Assistant Marketing Manager

at  Wyndham Destinations

WE PUT THE WORLD ON VACATION

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.
Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Travel Requirements
Minimal
Minimum Requirements and Qualifications

Education

• High School Diploma, GED, or equivalent

Training requirements

• None

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

• Two (2) years marketing experience required, primarily in vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time