Tenancy Account Specialist

at  IHC New Zealand

Are you ready to make a difference? As a Tenancy Account Specialist, you’ll play a crucial role in ensuring the sustainability of tenancies while effectively managing tenant accounts.
Join our dynamic team in one of New Zealand’s vibrant cities - Tauranga, or Hamilton!

MŌ MĀTOU | ABOUT US

Accessible Properties is one of the largest non-governments registered and accredited community housing providers in New Zealand. We are a nationwide social and disability housing provider, managing more than 2,700 properties that meets tenants needs, and tenancy services that support long-term successful inclusive living in the community.
We are a profit-for-purpose, charitable organisation, wholly owned by the IHC Group, that has been in housing for more than 60 years.
Accessible Properties is an accredited Immigration AEWV employer.

As a Tenancy Account Specialist, you’ll be at the heart of ensuring the financial health of our tenants and supporting sustainable tenancies. While recovering debt is a crucial aspect of the job, it’s just as vital to make sure we offer support or guide tenants to services that can genuinely help improve their financial health.

Here’s what you’ll be doing:

• Managing tenant accounts in Green Tree, ensuring smooth adherence to our established business processes.
• Delving into the roots of current and past tenant debts to gain valuable insights.
• Designing and implementing effective debt recovery strategies.
• Working with stakeholders to actively address debt recovery so that our tenants may continue living in their homes successfully.
• Keeping meticulous records of tenant debts across all portfolios to ensure compliance with regulations.
• Listening to and engaging with tenants respectfully, understand their financial challenges, and collaborate closely with the Tenancy Relationship Manager to offer effective support.