Tenancy Enforcement Officer

at  Raven Housing Trust

Discipline:

Estates Management & Facilities
Job type:

Permanent
Salary:

£36250
Contact name:

Richard Williamson
Contact email:

Richard.Williamson@ravenht.org.uk
Job ref:

003442
Published:

2 days ago

JOB DESCRIPTION - TENANCY ENFORCEMENT OFFICER

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Tenancy Enforcement Officer to join our Tenancy Enforcement team.

WHAT YOU’LL BRING TO RAVEN:

For this role, we are looking for someone with the following:

• Excellent knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and the associated tools and powers.
• Extensive working knowledge of civil proceedings, including preparing statements for use in these proceedings
• Experience of dealing with crime and/or anti-social behaviour casework, including assessment of complaints, investigation and collation of legal files.
• Ability to us modern communication technology and IT, including bespoke software and Microsoft 365.
• A full, clean driving licence

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 22nd November 2024

WHAT YOU’LL ACHIEVE IN THE ROLE:

The overall purpose of this role is to lead on managing a case load of anti-social behaviour (ASB), neighbour dispute cases and hoarding, with a focus on prevention, management and enforcement of tenancy breaches and community impact caused by neighbourhood issues.

Key responsibilities include:

• To manage ASB cases, ensuring targets and deadlines are met
• To identify and respond to tenancy breaches and work with the Tenancy Enforcement Manager to make appropriate decisions regarding case management.
• To be the organisations lead team for enforcement and ASB management
• To support the Tenancy Enforcement Manager to manage and improve policies and procedures

For this role, we are looking for someone with the following:

• Excellent knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and the associated tools and powers.
• Extensive working knowledge of civil proceedings, including preparing statements for use in these proceedings
• Experience of dealing with crime and/or anti-social behaviour casework, including assessment of complaints, investigation and collation of legal files.
• Ability to us modern communication technology and IT, including bespoke software and Microsoft 365.
• A full, clean driving licenc