Tenancy Support Officer - 18.5 hours per week

at  BCP Council

TENANCY SUPPORT OFFICER

At BCP Homes we recognise that our position as a highly successful housing provider depends on our fantastic team of people, who work hard and love what they do.
We are seeking an enthusiastic, effective, and committed Tenancy Support Officer who is passionate about the delivery of excellent housing services and tenancy sustainment to join our dedicated professional team, by working with tenants to support them to downsize accommodation or move from general needs to sheltered housing.

Duties Include:

• Proactively working with tenants to find accommodation more appropriate for their needs.
• Providing a tailored and flexible customer-focused service
• Liaising effectively with other teams within BCP Council. Registered Providers and external agencies to develop excellent links.

• Promotion and development of the Transfer Enabling Service.

  To be successful in the post, you should ideally have:

• Experience of providing support to social housing tenants and vulnerable people

• Experience of partnership working
• Strong communication skills with the ability to communicate with people from diverse backgrounds.
• Enthusiasm and ability to be a team player
• Ability to empathise with tenants
• Good negotiation and motivational skills
• Ability to use initiative and work to tight deadlines without close supervision
• Ability to prioritise work and time-manage
• Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of statutory and voluntary sector support services
• Knowledge of public sector housing and welfare benefits
• A flexible and cooperative working style
• Commitment to excellent and responsive customer service and service delivery
• Positive attitude to equality and diversity

Please refer to the job description for further information.
You will enjoy working in a mutually supportive and collaborative team environment but also can work well on your own initiative.
However, if you don’t have the specific knowledge and skills we are looking for, but have relevant transferrable skills, we will offer training if you have a great attitude, are highly motivated, can learn quickly, have a desire to develop and are passionate about delivering excellent projects and services.
In return, we will give you a rewarding job, a fantastic working environment in a lovely location, great colleagues and excellent benefits including free parking, a generous holiday allowance and a superb pension scheme.
This post is subject to an enhanced Barring Service check.
For an informal discussion about the post please contact Colette Riggs on 01202 123710

• Proactively working with tenants to find accommodation more appropriate for their needs.
• Providing a tailored and flexible customer-focused service
• Liaising effectively with other teams within BCP Council. Registered Providers and external agencies to develop excellent links.
• Promotion and development of the Transfer Enabling Service