Tenant Engagement Coordinator

at  Tuath Housing Association

ABOUT US:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 37,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

JOB SUMMARY:

The Tenant Engagement Coordinator is responsible for empowering tenants and tenant participation through communication, event management and coordinating sessions for the Tenant Participation Practitioners Network. They assist in the development and delivery of a Tenant Engagement Strategy for Tuath.

REQUIREMENTS:

Suitable candidates will have a relevant third level qualification in Community Development, Housing Management or related discipline.
At least 2 years’ relevant experience in community development work.
Full clean Driving License.
Good understanding of MS Office.
Knowledge of tenant participation, statutory bodies and funding streams for community development.
Experience of core housing management tasks is desirable.
Experience of working with the public in a customer-oriented environment.
Experience of community work.
Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.
Excellent communication, interpersonal and relationship-building skills.
Ability to work effectively as part of a team and independently.
Good organisational and time-management skills.
Ability to handle sensitive and confidential information.
Commitment to working in a customer-focused and solution-oriented manner.
Access to car is essential.
To participate on forums/working groups/committees as required.
Carry out any other reasonable duties as may be required from time to time.
Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.
Have experience and knowledge of working in frontline services and dealing with our clients.
To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.

Please refer the Job description for details