Tenant Experience Manager

at  LulaFit

Salary Range: $80-$84K annually + up to $4k annual bonus for top performance
Benefits: FREE employee-only medical coverage under one of our plans and a 4% employer match with our 401(k). You’ll have full access to the onsite gym, a yoga and spin room, an amazing cafeteria, a coffee shop, free parking and more. Other incredible benefits HERE.
Location: Naperville, IL at the expansive building called the Hub 1415
Work Hours: Monday-Friday 8am-5pm. There will be some evenings and weekends you’ll need to work but don’t worry, you’ll be able to take time off during your normal workday to make up for it.
Reports to: Our Customer Success Director based in Chicago

WHO WE ARE:

At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.
Whether it’s designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.
Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.

WHO YOU ARE: BASELINE REQUIREMENTS:

• You have 5+ years of experience in planning and executing meetings + events in a professional environment. You may have been an event coordinator in a hotel or restaurant event space, and you have experience directly managing bookings and driving revenue within meeting spaces.
• You are familiar with the Naperville area and can leverage your already established local connections to help Hub 1415 become a pillar in the community.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use). Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.
• Experience creating marketing materials, such as newsletters and digital and printed signage, is nice to have.

WHO YOU ARE: KEY COMPETENCIES:

• Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
• A proven revenue generator. You have experience sourcing, vetting, and managing vendor relationships. You have also managed conference rentals, upsold catering with an on-site food & beverage operator, monetized fitness center memberships, and brought in respected personal trainers.
• Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas on your own and execute them. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
• A confident P&L manager. You can read a P&L and are comfortable telling the story of expenses and revenue, budget vs. actuals and know how to forecast. You don’t need to build a P&L from scratch nor understand things like the nuances of depreciation.
• A strategic thinker who elevates company performance. You have strategically moved the needle for past organizations by seeing the big picture, understanding the interconnectedness of decisions and activities, and using that insight to drive revenue and exceed your goals.

• Amenity and Operational Management: Oversee the operational strategy and management of all of the amenity spaces. This includes the largest event space in the Naperville area which holds hundreds of guests, two small conference rooms (AV and IT newly updated), and a fitness center. Don’t worry you will have porters to help you set up and disassemble the spaces. You’ll drive revenue generation and manage financial reporting for each space.
• Curated Event Design and Execution: Conceptualize, plan, and deliver a range of tailored events for the tenants utilizing the ample event space that opens to the outdoors (think food trucks!), including outdoor sand volleyball courts and walking paths! Provide personalized solutions and white-glove hospitality experiences that result in a high satisfaction score both from the tenants as well as the property management team.
• Productive and Inspiring Meetings: Provide the type of anticipatory service found in 5-star hotels for each and every meeting that is booked in the conference rooms. You will own all meeting requests, booking confirmations, communication (with both the meeting host and building operations teams), and every small detail to ensure every meeting that is booked in your spaces feels like a hosted event.
• Marketing and Communication: Implement and oversee marketing strategies and communications, including newsletters, email campaigns, digital marketing, and printed materials to drive internal and external bookings and increase revenue.
• Partnership Development: Establish and manage relationships with local vendors, retail tenants, on-site food and beverage operators, and external partners to enhance event offerings and the tenant experience.
• Team and Operational Support: You will support the building’s Operations Team with projects to increase client engagement and member experience.