Tenant Relations Officer, Dublin 22

at  Respond Housing Association

Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Location: Clonburris, Dublin 22
Reporting to: Tenant Relations Co-ordinator
Terms: Permanent Contract - Full Time 39 hours per week (Mon to Fri)
Salary: €45,000-€50,000 per annum (depending on experience)

QUALIFICATIONS

• 3rd level qualification or equivalent in housing, tenant management, property management or other relevant discipline desirable.

EXPERIENCE

• Demonstrable experience of customer services, relationship management and dispute resolution.
• Hands-on experience of the social housing tenancy services including assessments, voids, allocations, anti-social behaviour and tenancy support.

SKILLS/ BEHAVIOURS

• Empathetic and reflective in practice
• Strong customer service
• Good oral and written communication skills, including: meeting chairmanship; report writing; minute writing, and presentations
• Good organisational, planning and problem-solving skills
• Analytical; and comfortable with interpreting data
• Leadership Capability and influencing skills
• Open to learning and development opportunities
• Able to work unsupervised and work with integrity
• Results focussed

JOB PURPOSE:

To effectively carry out the role of Tenant Relations Officer to deliver quality, tenant-focused services and contribute to the overall success of the Tenant Relations team.