Tenant Support Representative

at  Niagara Region

ABOUT US

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region’s full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

DON’T HAVE EVERY QUALIFICATION?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

JOB SUMMARY

Responsible for the provision of effective and timely tenant services including determining on-going eligibility for subsidy, annual and interim rent calculations, receiving and coordinating logistics for maintenance repairs, preparing invoices for payment, assisting and supporting tenants with rent and tenancy related questions, and completing tenancy administration for approximately 3,026 of the owned Niagara Regional Housing units while working within Yardi property management software.

EDUCATION

• 2-year post-secondary diploma in Office Administration, Business or other related field

KNOWLEDGE/EXPERIENCE

• At least 1 year in customer service / property management field
• Rent Geared to Income (RGI) calculation experience is preferred
• At least 3 years in a maintenance related environment, property management or related field is preferred
• Course/certificate Rent-Geared-to-Income (RGI) training is preferred
• Knowledge of Yardi or other property management software is preferred
• Bookkeeping experience is preferred

SKILLS

• Microsoft Office capability, including MS Word, Excel
• Excellent organizational and phone skills
• Excellent verbal and written communication skills
• Excellent social skills and an ability to effectively manage and build relationships with difficult clients
• Ability to work in a fast-paced environment with shifting priorities and timelines
• Ability to work independently with minimal supervision and in a team environment within tight deadlines
• Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred
• Bilingual English and French is considered an asset

Please refer the Job description for details