Terminal Operations Lead

at  Network for Electronic Transfers Singapore Pte Ltd

POSITION SUMMARY

The Terminal Operations Lead, will be leading an approximate 20 headcounts under the following sub departments:

• Terminal Preparation
• Terminal Preparation Store
• Warehouse
• Workshop

REQUIREMENTS

• Degree or Diploma in Technical Engineering
• At least 5 years of Operation experience required, with a minimum of 2 years in a Managerial position
• Team Player with effective communication skills and a strong analytical mind
• Able to work extended hours, if required, subject to the dynamic field operation environment
• Good in Microsoft excel, power point is required

• Lead the Field Service team to oversee day to day operation on capacity planning and scheduling of jobs deployment and fault call
• Work closely with Service Delivery Team in delivering services within SLAs
• Handle all technical issue to ensure that the terminal is functioning at deployment
• Attend to customer complaints and conduct root cause analysis, take immediate corrective action and implement preventive actions
• Ensure all technician are equipped with the skill set for standard scope of work
• Develop/Upkeep Operation training/troubleshooting/configuration guides for technicians
• Plan and maintain efficient operation by designing, implementing and evaluating field service support processes, policies and procedures
• Develop and manage annual budget, staffing, performance management, employee development and satisfaction, reward and recognition
• Prepare and submit report to management/customers on time and attend meeting as required
• Maintain an effective continuity plan
• Handle Pass applications (Airport, Government sector) for technicians
• Liaise with external vendors for quotations, raise memo, create PR and generate PO and perform GRN
• Communicate and liaise with relevant departments and external vendors for new systems or system enhancement, develop and perform UAT and Production testing
• Support 2nd level CTS Merchant’s profile and parameter setup in internal systems