Territory Service Manager

at  Guildhall

The Role
The Territory Service Manager will be reporting to Regional Service Manager of MEA. He will be responsible for the territory of Saudi Arabia at present and can be other nearby countries in future. Job Description: • Implement all the service policies successfully in his territory in coordination with regional service manager. • The successful candidate must support the key accounts & Dealership in their PDI, repairs, maintenance and spare parts support. • He must support all the key accounts & dealership in raising warranty claims and successfully closing it within an allowable time frame. • Territory service manager must review the dealership monthly claims on delivered warranty & site support services to customers & approve as per agreement. • This position will work very closely with the territory sales manager to support him on necessary technical inputs regarding after sales services of the company. • The candidate must make periodic visits to dealership sites in his territory and review, monitor & analyze spare parts inventory stocks, workshop performance, performance of site support team. • He should review the customer feedback to identify and resolve frequent problems • in coordination with the regional Service manager. • Increase the revenue of after sales department by sales of spare parts, especially the tires of all sizes in the market irrespective of AWP brands along with engine parts. • Liaoning with MEA parts department for any customer’s parts requirements such as availability, lead time and cost. • Attending By-weekly meetings with regional manager & providing valuable inputs of the territory to formulate & amend strategies. • Identify Training requirements of the key customers & dealerships & share the details with regional service manager for quarterly training plan development.
Requirements
Essential Job Requirements: • Basic qualification should be an Engineering graduate with more than 5 years of experience in the after-sales support division. Total year of experience should be more than 10 years. • Candidates should be from heavy earthmoving, construction, AWP, transportation companies. • He should have hands-on experience in engineering basics of engine, hydraulics, electricals & electronics. • AWP Dealership & AWP Rental companies working experience will be given 1st preference in the selection. • Person should have very good communication & interpersonal relationships skills in English. • Knowledge of Arabic, Hindi & Urdu will be an added advantage. • The person should have a strong knowledge of Microsoft office applications & experience in ERP systems like SAP, NetSuite etc. • Candidate should have UAE or any GCC country driving license
About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific. Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services. Guildhall is the partner of choice

Please refer the Job description for details