Test Manager

at  Content Guru

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

WHAT WE ARE LOOKING FOR…

Due to our rapid global expansion, we are looking for a talented Test Manager to join our exceptional team.
The Test Manager works in a customer facing role working alongside the internal project engineering and project management teams to clarify testing requirements, coordinate test execution, develop customer facing test plans, results and reports. They also engage in tracing and resolving any testing related issues.
This person is responsible for maintaining and reviewing test plans. They will be tracking the outputs and defects of test execution, reporting these to the project teams. Tests will be traceable to user requirements to facilitate project reporting.
The role incorporates personnel and work load management of test engineers who will assist in the test executions.

ABOUT THE COMPANY…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.