Testing Proctor

at  Innovative Minds

Position: Bilingual Testing Proctor (English & Vietnamese - Computer-Based Exams)Join our team as a Bilingual Testing Proctor, where you’ll play a crucial role in ensuring a secure and professional environment for computer-based testing. This position requires fluency in both English and Vietnamese, as you will be responsible for assisting a diverse group of examinees, including those who may require support in Vietnamese to understand testing procedures and policies. Your attention to detail and commitment to maintaining exam integrity will be essential in providing a smooth and fair testing experience.Essential Duties and Responsibilities:

• Prepare the Testing Room: Set up the computer-based testing environment, ensuring all systems and materials are ready for examinees.
• Verify Identity: Check each examinee’s identification to confirm eligibility for testing and guide them to their assigned computer station. Communicate instructions clearly in English and Vietnamese, ensuring all examinees fully understand the process.
• Monitor Testing Sessions: Vigilantly oversee the testing room to maintain exam integrity. Be prepared to assist Vietnamese-speaking examinees with procedural questions while maintaining fairness and security for all.
• Test Material Management: Manage the distribution and return of any required materials while safeguarding the confidentiality and security of test content.
• Assist with Pre-Test Setup: Guide examinees through login procedures, demographic entry, and any other setup requirements, providinglanguage support in Vietnamese when necessary.
• Report Irregularities: Promptly report any incidents, technical malfunctions, or unusual behavior to the Testing Coordinator or Supervisor.
• Control Admissions: Manage the flow of individuals into and out of the testing room, ensuring minimal disruptions and clear communication in both languages as needed.
• Record Keeping: Accurately complete and maintain any required documentation or reports related to testing sessions, ensuring clarity inboth English and Vietnamese where necessary.
• Technical Troubleshooting: Address fundamental computer or software issues that may arise during testing, ensuring minimal interruption to the exam process.
• Flexibility: Support the overall operations of the testing center by performing additional tasks as required.

SKILLS AND QUALIFICATIONS:

• Bilingual Proficiency: Fluency in English and Vietnamese (spoken and written) is required to assist examinees with instructions, troubleshooting, and identity verification.
• Attention to Detail: Strong ability to monitor the testing environment and ensure strict adherence to exam protocols.
• Communication Skills: Clear, professional verbal and written communication in both languages to effectively interact with examinees and colleagues.
• Problem-Solving: Ability to think quickly and resolve any technical or procedural issues that may occur during exams.
• Tech-Savvy: Familiarity with computer systems and basic troubleshooting skills to handle minor technical issues.
• Multitasking: Capable of managing multiple tasks simultaneously in a calm and professional manner.
• Flexible Availability: Willingness to work flexible hours, including evenings and weekends, based on the testing schedule.
• Cultural Competence: Comfortable working in a diverse, multicultural environment, ensuring a welcoming and supportive experience for Vietnamese-speaking candidates.

WHAT WE OFFER:

• A Professional and Inclusive Work Setting: Work in a calm environment where integrity and bilingual accessibility are prioritized.
• Flexible Scheduling: Enjoy a work schedule that includes evenings and weekends, perfect for those seeking work-life balance.
• Skill Development: Develop solid organizational, technical troubleshooting, and problem-solving skills—valuable in any career.

• Prepare the Testing Room: Set up the computer-based testing environment, ensuring all systems and materials are ready for examinees.
• Verify Identity: Check each examinee’s identification to confirm eligibility for testing and guide them to their assigned computer station. Communicate instructions clearly in English and Vietnamese, ensuring all examinees fully understand the process.
• Monitor Testing Sessions: Vigilantly oversee the testing room to maintain exam integrity. Be prepared to assist Vietnamese-speaking examinees with procedural questions while maintaining fairness and security for all.
• Test Material Management: Manage the distribution and return of any required materials while safeguarding the confidentiality and security of test content.
• Assist with Pre-Test Setup: Guide examinees through login procedures, demographic entry, and any other setup requirements, providinglanguage support in Vietnamese when necessary.
• Report Irregularities: Promptly report any incidents, technical malfunctions, or unusual behavior to the Testing Coordinator or Supervisor.
• Control Admissions: Manage the flow of individuals into and out of the testing room, ensuring minimal disruptions and clear communication in both languages as needed.
• Record Keeping: Accurately complete and maintain any required documentation or reports related to testing sessions, ensuring clarity inboth English and Vietnamese where necessary.
• Technical Troubleshooting: Address fundamental computer or software issues that may arise during testing, ensuring minimal interruption to the exam process.
• Flexibility: Support the overall operations of the testing center by performing additional tasks as required