Tetra Field Engineer -MEAI

at  Airbus Defence and Space Saudi Limited

JOB DESCRIPTION:

The TETRA Engineer will report to Head of Care Management and Field Support as line manager and report to Project Manager as functional management.

JOB SUMMARY:

• TETRA Engineer is responsible for ensuring that the inventory, installation, configuration (software and hardware), pre-testing, witness testing, commissioning, integration and maintenance activities undertaken are accurate, planned and carried out in line with standard processes.
• The role of Tetra engineer evolves from the Design, Procurement, Implementation, commissioning to maintenance activities according to industry and customer standards.
• TETRA Engineer is accountable for Tetra Infrastructure, Terminals, and associated TETRA peripherals, plus to E1/IP Switches, Routers, and Voice Recorders, RF/ low voltage test equipment , ..

SPECIFIC KNOWLEDGE REQUIRED:

• Knowledge of different SW Environments (i.e VMWare. Linux, Jasper, Oracle…)
• TCP/IP Certified (i.e. CCNA, CCNP (Switching and Routers)…)
• Experience on Airbus Portfolio Equipment (DX200, DXT3, TB3, RCS9500, OM100, NetBoss, NetAct…)
  This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

EXPERIENCE LEVEL:

Professional

• Perform site surveys, engineering analysis, and planning studies required to complete a successful Roll-Out
• Prepare and determine material take-off /BOQ/BOM and equipment/material selection.
• Review and interpret Technical and schematic diagrams, project specifications documents.
• Perform the commissioning, configuration, integration pre-testing and testing of TETRA Networks.
• Identify faults and carrying out corrective and planned maintenance.
• Perform the preventive maintenance and health check of TETRA Network in line with the standard requirement and processes.
• Response to emergency calls, trouble shoot the problem, recovers the services, collects the logs.
• Perform configuration / programming / presetting / testing / software upgrade.
• Build and update the configuration document of TETRA Networks.
• Report the task completion, work progress, problems, incidents, end user feedback.
• Agility to meet work requirement including immediate travel , long period travels , multiple travels in sequence depending on task requirement
• Regional support prime (RSP) is the single point of contact for technical and maintenance incidents for all customers or local teams within Middle East/Africa/India (MEAI) and the customer’s representative regarding technical support.
• Confirm that each customer/network has account in the CRM tools with the right access and right people.
• Define the KPIs in the CRM tools for each customer/network in MEAI as per the agreed SLAs.
• Monitor CRM tools for a new incident ticket, evaluate the service impact of the incident, capture the symptoms from the customer, analyze and trouble shoot the problem, assign an expert to support on incident resolution, follow up the incident till resolved and closed.
• Make sure that the KPIs for each customer/network in MEAI meet the agreed SLAs.