Therapies Appointments Officer - Wexham Park

at  Frimley Health NHS Foundation Trust

An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Booking Officers.
The successful candidate will need to have very good customer service and organisational skills. They will be working across reception and the back office to support the therapy teams to provide an excellent service to patients attending the service.
The successful candidate will share responsibility for covering reception, telephone lines and managing referrals. They will be supported by an experienced Admin Team and Admin Team Lead.
The successful candidate should be enthusiastic and passionate and have the motivation to encourage and facilitate best customer service. We are looking for an individual who is an excellent communicator, a good team player and has an interest in providing excellent patient care and experience.
You should have previous administration/reception experience and ideally have knowledge/experience of working within a healthcare environment.
These hours will be based at Wexham Park hospital within Therapy bookings in Blue zone and Hand Therapy in Orange zone .

As part of the Therapy Clinic Coordinator team, to provide a cross site service for the booking patient Therapy appointments.

• To be responsible for managing clinicians’ diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To provide administrative support to the therapy outpatients service.
• To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital’s NHS staff providing care to patients in all specialties
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This job description should be read in conjunction with the supervisory JD Addendum.
To produce the induction documentation for new staff and students and arrange initial computer training and ID and car parking as necessary
To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator
Support office risk assessments
Ensure office upkeep and stock (PPE, stationary, estates requests, IT requests)
Create and maintain the Appointment templates
To assist the Team lead with any tasks identified within the team

Please refer the Job description for details