Therapy Services Admin Assistant

at  The Royal Orthopaedic Hospital NHS Foundation Trust

An exciting opportunity has arisen for two part-time administrative assistants to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield.
The role involves working on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
As a member of the Administrative Team you would carry out day to day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GP’s and other healthcare providers.
As part of this role you may also be required to work within the MSK Admin Team at the main Royal Orthopaedic Hospital site when required.
The working hours for the first role are 4 x 7.5 hour shifts being worked on a flexible basis weekly to cover the needs of the service (30 hours in total).
The second vacancy hours would be 3 x 6 hour shifts being worked on a flexible basis weekly to cover the needs of the service (18 hours in total).
The service runs between the hours of 07:15 and 20:00 Monday to Thursday and 09:00 to 17:00 Friday. You will be required to cover some early and late shifts.
To work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
Provide clerical support for the Therapy Services Department.
Maintain the electronic therapy database for the Therapy Services Department using TIARA.
Process podiatry orders using the hospital’s INTEGRA system.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we’re always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To deal politely and efficiently with all face to face and telephone enquiries to the department.
To deal with distressed, emotional or difficult patients over the telephone and face to face in a calm and professional manner.
Receive and transmit confidential information in accordance with the Data Protection Act.
Provide administrative support for the Therapy Services and MSK Admin Departments.
To book patient appointments and classes, liaising with patients/carers.
Register referrals received in a timely manner.
Using the 18 week tracker identify referrals on an 18 week pathway and prioritise as necessary

Please refer the Job description for details