ThinQ Platform Analyst (Bilingual, English/Korean)

at  LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life’s Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, “Jeong-do Management,” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of ‘Customer-Value Creation’ and ‘People-Oriented Management’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

QUALIFICATIONS:

• Support the overall customer service operations of the ThinQ Platform by focusing on expanding the user base and enhancing customer experience through Voice of Customer (VOC) analysis.
• Serve as the liaison between headquarters and customer service to ensure seamless communication for ThinQ App enhancement initiatives.
• Analyze large datasets from various sources, including customer calls, app reviews, survey data, etc., to derive meaningful insights and identify trends.
• Design and develop data analytics solutions to drive user engagement and support strategic decision-making processes.
• Create compelling and interactive visualizations to effectively communicate insights to partners, stakeholders, and business leadership.
• Prepare, analyze, and summarize operational results on a weekly, monthly, and periodic basis for key stakeholders, including reports, specifications, instructions, and workflows.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum of 3 years’ experience pertinent to the position.
• Proficiency in Microsoft Excel and PowerPoint at an advanced level.
• Familiarity with data visualization tools like Tableau, BigQuery, Looker, etc.
  Privacy Notice to California Applicants
  At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
  In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Please refer the Job description for details