Third Line IT Support Engineer / Technical Consultant

at  Krome Technologies Ltd

Are you a highly skilled technical consultant with a wealth of experience across a multitude of technologies looking for an exciting new challenge within an MSP?

REQUIREMENTS:

• Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
• Experience as a client-facing SME proposing technical solutions
• Solid experience with and the ability to deploy & configure at least some of the following: Microsoft Product Set (Windows Server, Active Directory, SQL, Exchange, Azure, Entra-ID, M365 etc)
• TCP/IP networking and troubleshooting
• Virtualisation (VMWare or Hyper-V), SANs and other related technologies
• Backup Product Sets such as Veeam and Asigra
• Firewall technologies such as Palo Alto
• Leading migration projects
• Strong documentation skills eg. PCI Compliance, ISO27001 etc
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• This role will be based at our HQ in Chertsey (Surrey) so living in close proximity to the office will be a distinct advantage
• Valid UK driving licence is essential
  This is a Monday to Friday role 9:00am – 5:00pm based at Krome’s HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs).

Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team.
As a Senior Third Line IT Engineer, you will be working on a variety of projects as well as assisting other technical teams with any third line escalations that arise using good general experience across a range of subjects until resolution is reached. You will be liaising with clients and vendors to ensure a positive communication flow.
It will also be your function to assist the junior team with mentoring on both technical and process matters.
This is a hybrid role, 3 days per week based at Krome’s HQ in Chertsey (Surrey), 2 days flexible working (depending on client needs).
However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other international client locations is required.