Third Party Motor Claims Handler

at  Carpenters Group

EXPERIENCE & KNOWLEDGE

• Previous experience within a legal or insurance environment with a minimum of 2 years’ experience dealing with motor insurance claims
• CII qualified/part qualified preferable
• Good technical knowledge
• Detailed understanding of Insurance
• Confident telephone manner
• Previous Customer Service skills/experience
• Strong written, oral and interpersonal skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good IT/Keyboard skills
• Good numeric skills

ABOUT US

We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

ABOUT THE ROLE

An exciting opportunity has arisen to join our best in class claims team. Our claims team provide white labelled claims handling services to several leading private, and commercial UK motor insurers.
As a Claims Handler you will be you will be responsible for your own caseload of third party and first party claims, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.

KEY DUTIES AND RESPONSIBILITIES

• Make correct policy decisions in regard to indemnity and coverage referring where necessary
• To review liability to ensure correct decision made and where necessary negotiate liability settlement
• To negotiate settlement of customer/third party claims including total loss and credit hire where necessary
• To ensure recovery of claims outlay, where necessary
• Ensure reserves are accurately based on current information for all elements of the claim within authority levels
• Appoint appropriate partner companies and monitor/manage their performance
• Clear communication with customers, third parties and their representatives
• Deal with telephone calls including completing any actions necessary as a result
• Maintain own allocation of files within SLA
• Contribute to team/department performance by assisting colleagues to ensure team targets are met
• To process and/or authorise payments within authority levels
• To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
• To maintain data accuracy and files to agreed standards
• To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
• To build great relationships with cross functional teams to ensure overall success
• To drive your own development by actively seeking development opportunities
• To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
• To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
• To adhere to company policies and procedures
• To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies