Thrift Store Manager

at  Peace Arch Hospice Society

SKILLS AND ABILITIES:

Leadership – Strong ability to lead, inspire and develop an effective team. Able to work both independently and as a member of a team.
Decision Making – Quick and effective problem-solving abilities.
Flexibility – Ability to adapt in a busy work environment, multi-task and work with a variety of people.
Communication – Excellent in both verbal and written communication, crucial for coordinating staff, volunteers and customers.
Personable – Stellar customer service skills and an appreciation for working with volunteers and representing a not-for-profit.
Knowledge of a Thrift Store – Understanding of this unique form of retail, and how to efficiently move second-hand articles from being sorted to sold.

Staff and Volunteer Management:

• Carry out leadership role with integrity and promote the same within staff and volunteers.
• Provide leadership to staff and volunteers so they in turn can provide direction on donation intake, inventory control, sorting practices, pricing, culling and customer service.
• Oversee procedures relating to volunteer staffing.
• Manage staff scheduling, reviewing/approving time sheets and time off requests.
• Crosstrain and work in all areas of the store as needed. Understanding the day-to-day operations of the specific areas is essential.
• Perform duties of fellow Team/Staff on planned and unplanned time off if no substitute can be scheduled.
• Ensure that all Thrift Store staff are trained and understand the opening and closing procedures.
• Oversee performance management and development of staff. Perform, at the minimum once a year, performance reviews of staff members, including setting their goals.

Store and Business Operations:

• Follow all policies and procedures of the Peace Arch Hospice Society and the Thrift Store Operating Manual.
• Manage the efficiency of the Thrift Store by monitoring workflow, ensuring appropriate staffing levels are maintained and work is allocated effectively.
• Ensure loss prevention safeguards are in place.
• In conjunction with the Assistant Manager and Store Supervisors, advance planning and implementation of store events, e.g. Customer Appreciation Day and Special Sales days.
• Manage petty cash and cash register float and ensure bank deposits and end of day reconciliation are done daily.
• Initiate and prepare Purchase Orders for approval for Thrift Store supplies and facility services as needed.
• Strive for optimum store sales to achieve revenue budget.
• Identify areas of improvement and make specific recommendations for change.
• Other duties as assigned.

Customer Service:

• Uphold all values and adhere to all policies and procedures of the Peace Arch Hospice Society and the Thrift Store Operating Manual.
• Always represent the Society in a professional and courteous manner. Provide quality service to customers, donors, and volunteers.
• Attend and participate in Society training programs and meetings as required.
• Ensure consistent, superior Customer Service and support.

Safety:

• Follow all safety guidelines and procedures to ensure a safe work environment.
• Take immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, customer, donor, or the organization at risk.