Thrift Team Member - Retail Focus, Kitchener

at  Mennonite Central Committee

QUALIFICATIONS

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

• Ability to create a positive, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy.
• Strong interpersonal skills with people of all ages and backgrounds, displaying a sensitivity and awareness of cultural, racial, economic, and socially diverse communities.
• Ability to relate well with a wide range of people and be comfortable in communication with volunteers, staff, the public, and volunteer groups of all ages.
• Self-motivated. Able to take initiative and make quick and thoughtful decisions while working with a team of staff and volunteers.
• Excel in a fast-paced environment, able to balance competing priorities and deadlines.
• Excellent oral communication in English. Good written communication in English.
• Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking.
• Basic working knowledge of MS Office programs including Outlook and Word.
• Able to work non-standard hours, including evenings and Saturdays.
• Able to lift 50 lbs. and exert 11 to 25 lbs. of force frequently.
• Able to spend 7.5 or more hours of intermittent standing or walking in a standard workday.
• Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with the use of a stool or a ladder when necessary.
• Valid ‘G’ Ontario driver’s license
• Police background check (required upon hire)
• Legally able to work in Canada
• Preferred
• Experience working with volunteers.
• Experience in a retail and/or warehouse environment.
• Awareness of second-hand market operations and trends.
• Knowledge of antiques, collectibles, and brand recognition.

LOCATION DESCRIPTION

This role will work out of the Thrift on Kent Thrift Shop, 50 Kent Ave, Kitchener Ontario

General

• Serve as a brand advocate and ambassador for MCC in every interaction with customers and donors.
• Contribute to a customer centric culture in all interactions with customers, donors, volunteers, and colleagues.
• Provide active, hands-on support to volunteers while creating a calm and fun atmosphere.
• Have a task plan ready for volunteers each day to ensure that daily production goals and quotas are met.
• Operate the Point-of-Sale terminals, troubleshooting or documenting issues when necessary.
• Handle customer, donor and volunteer questions, concerns, and conflicts in a professional manner.
• Provide back-up support for other staff in their absence, or as needed, including opening and closing of the shop (cash registers, daily reconciliations, etc.)

Health & Safety

• Proactively support volunteers with reminders of proper lifting techniques, and the provision of tools to help with heavy lifting.
• Adhere to Health & Safety Guidelines as established by law and the organization.
• Be proactive in maintaining clean workspaces that meet health & safety standards, in the workroom and on the retail floor.

Other

• Perform other job-related duties as assigned.
• Assist with special events and projects as needed.
• Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Days.
• Participate in a local faith community, being willing to use your personal gifts within this community.
• Model nonviolent peacemaking through respectful daily interactions with staff and the public.
• Maintain a high level of integrity, reflecting Christian respect and Christ’s unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and the marginalized.
• Communicate MCC’s values to customers, volunteers and donors.