Ticketing & Memberships Executive

at  Lancashire Cricket Club

ESSENTIAL REQUIREMENTS

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• Excellent communication skills both written and verbal.

• Basic accounting knowledge.
• High level of numeracy.
• Willingness to work flexible hours including weekends and match days.
• Customer led and focused on the needs of Members and other ticket purchasers.
• Ability to work under pressure.
• Computer literate and an understanding of venue ticketing.

BENEFITS

• Holiday allowance increasing with service
• 2 x standard Lancashire Cricket season memberships
• Social events throughout the year
• Fitness classes, table tennis club and yoga
• Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
• Optional health cash plan scheme
• Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
• Free parking
• Opportunity for hybrid working (by agreement)
  Please take a look at the full job description and, if you have the experience and skills required, please submit your CV along with any other required or relevant documentation.
  We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.
  It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club.
  We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers

• To support our ambitions to achieve continued growth in the Ticketing department, we are looking for an experienced Ticketing & Memberships Executive to join our team. In this role you will be responsible for
• Be an active and effective member of the Ticketing Team as a Ticketing and Membership Executive.
• Sell tickets and memberships and maximise sales opportunities.
• Deal with all customers in a friendly and helpful manner, always representing the Club positively and enhancing the customer experience.
• To converse with the Members and public at the Ticket Office, by email and on the phone, ensuring constant attention to detail on all occasions.
• To carry out ticket and membership sales and customer service using the venue’s ticketing system.
• To be fully informed and proactive in the marketing of all Lancashire Cricket products, services and facilities and look to create sales opportunities whenever possible.
• To participate in telephone and email sales campaigns as requested and to undertake any system training required to assist effectiveness in the Ticketing Team.
• To ensure that Members and the public who contact the Ticket Office in person, by email or phone are greeted in a welcoming, courteous, and helpful, positive manner.
• To be proactive on behalf of the Club in customer satisfaction, ensuring that their requirements are dealt with efficiently.
• To act as a point of reference for enquiries concerning the activities of the Club.
• To capture customer information in accordance with the provisions of the Data Protection Act with particular emphasis on acquiring email addresses and mobile numbers wherever possible
• To carry out any other duties as required by the Ticketing Services Manager.
• To ensure that we follow the Club values of being Welcoming, Driven, Unified, Grounded and Spirited.