Tier 1 Technical Support Specialist
at TKH Airport Solutions BV
Cambridge, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Oct, 2024 | Not Specified | 31 Jul, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Are you great with technology and love helping people? Join us as a Tier 1 Technical Support Specialist and ensure smooth airport operations all year round!
READY TO APPLY?
Interested and looking for a challenging yet fulfilling job that will make you proud? Please contact our HR manager Kimberlie Elevelt via +31 (0)88 0280608 or apply directly. Applications are reviewed on a rolling basis
Responsibilities:
- Provide Support: Help users with our Airport Winter Operations software, making sure they have the support they need.
- Handle Issues: Use Zendesk to manage, clarify, and resolve user issues quickly and efficiently.
- Classify Problems: Identify and categorize issues (bugs, feature requests, user training) and their severity.
- Collaborate: Work closely with our Product Owner and escalate issues when needed to get them resolved fast.
- QA and Testing: Test our software during downtime to ensure everything runs smoothly.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Computer Science
Proficient
1
Cambridge, ON, Canada
