TikTok Shop - Ecommerce Risk Control Operations Analyst

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Risk Control & Security team is responsible for ensuring our marketplace is safe and trustworthy for both buyers and sellers. As Senior Risk Analyst, you will be part of a team that is responsible for building, scaling, and monitoring business processes that detect and prevent fraudulent activities in various scenarios.

• Support risk control team performing risk assessments, advise teams on risk management, and establish risk strategies
• Identify opportunities to improve processes, protocols, and policies at scale to reduce risk
• Identify, investigate, and communicate emerging risks in Ecommerce Tokopedia system
• Provide in depth analysis of massive user behavioural data and research of transactions in order to evaluate the fraud risk involved
• Create and communicate risk policy to minimize risks across all operations of the company
• Manage and develop tools for detecting fraudulent / attack attempts
• Execute SQL database queries to retrieve and analyze data, as well as to produce standardized reports

Qualifications

Minimum Qualifications

• Bachelor’s Degree in all majors, but relevant majors are preferred (Economic/Business/Mathematics/Statistics/Information System)
• 3+ years of risk investigations and operational experience, preferably in Ecommerce operations

Preferred Qualifications

• Experience conducting complex analyses and translating the results into recommendations
• Structured, data-Driven, analytical thinking, innovative and able to be individual and/or team contributor
• Experience with Ms. Excel, SQL or Python preferred
• Proficiency in English

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

• Support risk control team performing risk assessments, advise teams on risk management, and establish risk strategies
• Identify opportunities to improve processes, protocols, and policies at scale to reduce risk
• Identify, investigate, and communicate emerging risks in Ecommerce Tokopedia system
• Provide in depth analysis of massive user behavioural data and research of transactions in order to evaluate the fraud risk involved
• Create and communicate risk policy to minimize risks across all operations of the company
• Manage and develop tools for detecting fraudulent / attack attempts
• Execute SQL database queries to retrieve and analyze data, as well as to produce standardized report