TikTok Shop - Fulfillment Quality Manager

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Why TikTok Shop
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
TikTok Shops Supply Chain and Logistics is seeking a Fulfillment Quality Manager to solve operational problems and create systems to improve customer experience.

Responsibilities

• Monitor and report daily and weekly quality defects. Identify trends in quality data and work with field operations teams and 3PL partners to deep dive root cause and implement corrective actions.
• Drive network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement.
• Build strong partnerships with field leaders, including 3PL Partners, to identify the impact of new business initiatives and successfully integrate and deploy them onsite.
• Create benchmark standards, training programs and audit process execution.
• Analyze and solve operational barriers with a focus on understanding root causes.
• Engage with other TikTok business units in the US and globally to share best practices and improve end-to-end outcomes for TikTok customers and merchants.
• Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
• Communicate program status, risks, and mitigation plans to leadership, influencing decisions without direct authority.
• Meet timelines and minimize disruption to partner teams, proactively managing schedules and risks.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience with process improvement tools and methodologies, or a proven track record as a competent continuous improvement practitioner.
• Demonstrated experience in solving ambiguous problems through the applications of Lean/Six Sigma methodologies.
• Excellent communication and stakeholder management abilities to translate complex information and influence without authority.
• Track record of managing complex, cross-functional projects from inception to completion, ensuring high-quality results that meet business goals.

PREFERRED QUALIFICATIONS:

• Passion for driving operational excellence and a track record of improving team processes and metrics.
• Ability to work independently, seeking guidance as needed, to successfully manage difficult projects across teams.
• Strong problem-solving and critical thinking skills to identify root causes, mitigate risks, and drive timely decisions.
  This role will require frequent travel in the region. All applicants must be comfortable with frequent travel.
  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
  TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT

• Monitor and report daily and weekly quality defects. Identify trends in quality data and work with field operations teams and 3PL partners to deep dive root cause and implement corrective actions.
• Drive network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement.
• Build strong partnerships with field leaders, including 3PL Partners, to identify the impact of new business initiatives and successfully integrate and deploy them onsite.
• Create benchmark standards, training programs and audit process execution.
• Analyze and solve operational barriers with a focus on understanding root causes.
• Engage with other TikTok business units in the US and globally to share best practices and improve end-to-end outcomes for TikTok customers and merchants.
• Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
• Communicate program status, risks, and mitigation plans to leadership, influencing decisions without direct authority.
• Meet timelines and minimize disruption to partner teams, proactively managing schedules and risks