TikTok Shop - Senior Policy Manager, E-Commerce Compliance, Governance & Ex

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

• Policy Strategy Leadership: Define the strategic direction for marketplace policies, balancing regulatory compliance, business growth, and customer trust.
• Complex Policy Design: Lead the development of policies governing seller conduct, product eligibility, and dispute resolution, with an emphasis on scalability and global applicability.
• Stakeholder Influence: Partner with legal, compliance, operations, and product teams to ensure policies are actionable, enforceable, and aligned with broader organizational objectives.
• Regulatory Alignment: Proactively monitor and respond to changes in regulatory environments affecting E-commerce operations, updating policies as needed.
• Impact Assessment: Design and implement metrics to evaluate policy effectiveness, identify gaps, and drive continuous improvement.
• Leadership & Mentorship: Act as a mentor to policy team members, fostering a collaborative and high-performing culture.
• Crisis Management: Serve as a point of escalation for policy-related issues, making critical decisions in complex or ambiguous situations