Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the Team
E-commerce’s Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are seeking an inquisitive Campus Hire to join our Service Insights team. This entry-level position is ideal for recent graduates with a passion for customer experience and a drive to innovate beyond traditional methods of gathering and interpreting insights. You will play a vital role in transforming customer feedback into actionable strategies that drive service improvements and create a more seamless ecommerce experience. This position offers hands-on experience and exposure to the world of customer service analytics and improvement.
We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates’ jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

• Gather and analyze customer feedback from various channels, to identify patterns and trends to find areas of customer friction and opportunities for improvement.
• Explore and experiment with new methods and tools for gathering Buyer, Seller and Creator voices to deliver insights.
• Creation of reports and present findings in a way that considers cultural and market-specific nuances, ensuring relevance and clarity for stakeholders across different countries.
• Support the team in conducting research on industry best practices and benchmarks.
• Collaborate with cross-functional teams to ensure that insights are translated into actionable improvement initiatives.
• Monitor the effectiveness of implemented solutions and provide feedback for further optimizations.
• Continuously ask “why” and explore new ways to approach and solve problems, driving a culture of innovation.

Qualifications

Minimum Qualifications

• Final year or recent graduate with a background in Business Analytics, Statistics, Marketing, or a related field.
• Strong analytical skills with the ability to interpret and work with data effectively.
• Excellent written and verbal communication skills.
• Attention to detail and a proactive approach to problem-solving.
• Passion for customer service and a desire to learn about enhancing customer experiences.
• Strong analytical skills with the ability to interpret complex data sets, identify patterns, and generate actionable insights. Proficient skills in EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL and Python will be a plus.

Preferred Qualifications

• Experience in E-commerce platform and customer servicing or compliance research fields.
• Understanding of global E-Commerce trends is a strong plus.
• Relevant coursework or certifications in data analysis, customer experience, or market research is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

LI-Onsit

• Gather and analyze customer feedback from various channels, to identify patterns and trends to find areas of customer friction and opportunities for improvement.
• Explore and experiment with new methods and tools for gathering Buyer, Seller and Creator voices to deliver insights.
• Creation of reports and present findings in a way that considers cultural and market-specific nuances, ensuring relevance and clarity for stakeholders across different countries.
• Support the team in conducting research on industry best practices and benchmarks.
• Collaborate with cross-functional teams to ensure that insights are translated into actionable improvement initiatives.
• Monitor the effectiveness of implemented solutions and provide feedback for further optimizations.
• Continuously ask “why” and explore new ways to approach and solve problems, driving a culture of innovation