Timetabling Consultant

at  Compass Education

COME SHAPE THE FUTURE OF EDUCATION WITH US.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.
Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools.

ABOUT THE ROLE & TEAM

We are looking for a dedicated individual to join us as Timetabling Consultant in our Griddle team. Under the guidance of the Senior Griddle Consultant, you will provide support to the Griddle team across all Griddle related operations including Sales, Onboarding, Training, Support, Customer Success and Product Development in Ireland.
You will also work with our schools to empower them to construct and build their timetables and achieve their timetabling milestones across all our markets.

IN THIS ROLE, YOU WILL:

• Work alongside and collaboratively with other Compass and Griddle team members to support them throughout the entirety of the sales process.
• Collaborate with the team to complete data migrations and onboard new schools to the Griddle platform.
• Have comprehensive knowledge and confidence across our product suite, using your market knowledge to make suggestions to the Griddle product team for product improvements.
• Work with the Griddle team to maintain training materials and assist in the delivery of training through a variety of media, including but not limited to video calls, webinars and in-person group training.
• Maintain client records in Zoho or Monday.com, as required.
• Provide expert advice and support to all customers in relation to the Griddle platform, including:
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• Managing Zoho ticket enquiries

• Supporting Griddle customers through the entirety of their Timetable build
• Ad-Hoc tasks as requested by your manager.