Title Assistant

at  Title Connect

Overview:
As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests. You will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.

QUALIFICATIONS

• High School Diploma or equivalent education
• Customer service experience in a fast paced environment preferred
• Ability to read a title report preferred
• Experience with loan modifications preferred
• Beginning to intermediate computer skills with MS Office Suite
• Excellent verbal and written communication skills
• Must be flexible and able to work in a quickly changing environment
• Ability to utilize many different computer systems
• 3-5 years of title knowledge/ Default experience is a plus
  All onboarding employees will be required to complete a pre-employment background check and drug screening.
  We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws

• Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
• Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
• Answer inbound and/or make outbound phone calls in a phone queue environment
• Fully document customer interactions in system(s) of record, as required
• Ability to read a title report and research title issues
• Provide exemplary customer experience to clients
• Queue management and follow up
• Adhere to schedule requirements
• Provide accurate review of Loss Mitigation Title Services products
• Openly receive frequent coaching from Team Supervisor
• Meet or exceed all required performance metrics
• Must be able to work overtime as needed
• Must be flexible in scheduling requirements
• Adhere to company and department policies and procedures
• Other duties as assigned