Title Manager

at  IyunoSDI Group

ESSENTIAL QUALIFICATIONS:

• 2 years client-facing experience.
• Bachelor’s degree or equivocal experience in client servicing job.
• Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.
• Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
• Interest in Media and Entertainment industries.

ROLE PURPOSE/SUMMARY:

The Title Manager I communicates daily with the clients, Production Department, and technical team regarding new orders, work(s) in progress, and billing. The primary responsibility is to ensure on-time and error-free delivery of projects assigned by the client by taking full ownership of the entire process. This position reports to the Client Manager.

RESPONSIBILITIES:

• Develop positive relationship with client through daily interaction and communication.
• Evaluate client needs, determine if challenges may arise and seek to proactively address problems.
• Build strong working relationships within department, company and with clients.
• Communicate and coordinate activities for new and ongoing projects with Production department, technical team, management, and clients.
• Ensure delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client.
• Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
• Review client orders, determine and schedule project deliverables, production milestones, and required tasks.
• Manage client order specs, production data, and required elements.
• Participate in customer-service initiatives including meeting and entertaining clients on a regular basis.
• Gather information for Finance department; consults on invoice and billing process as requested by Finance.
• Adheres to company policies and procedures.
• Perform other related duties as assigned.
• Understands the fundamentals of project management.
• Exhibits key attributes required to successfully manage projects and provide excellent customer service.