Title Specialist - Texas, Maryland, Illinois (Temporary Contract/Remote)

at  Redfin

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
As a Title Specialist, you will enhance and diversify your knowledge of the title industry in order to maintain compliance with state-specific requirements, follow changes in the industry, and build on the ultimate client experience.

SKILLS AND EXPERIENCE:

• Industry Experience: 3+ year of experience in Residential Title Insurance experience required
• Customer Service Experience: Professional who understands the importance of excellent customer service, has strong written and verbal communication skills and possesses a positive “can-do” attitude where the customer is always right.
• Attention to Detail: You’re skilled in staying organized, are able to prioritize and multitask, can meet timelines and understand that no detail is too small.
• Team Spirit: You understand that you are a piece of a larger puzzle and that how you perform your job and complete your responsibilities directly affects - both positively and adversely.
• Tech-savvy: You’re comfortable with technology and learn new programs and systems quickly.
• Detail-oriented, multi-tasking professional who understands the integral role of a title specialist in a team-centered industry.

WHO YOU ARE:

• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
• Tech-savvy: You’re comfortable with technology and learn new programs quickly
• A fun, caring, and humble attitude: We all work hard, but it’s important to have a good time, look out for each other, and pitch in wherever needed

• As we grow and expand, you will continue to enhance and diversify your knowledge of the title industry in order to maintain compliance with state-specific requirements, follow changes in the industry, and build on the ultimate client experience.
• Reviewing abstracts and identifying the title issues needing additional information or resolution
• Obtaining and maintaining a firm understanding and knowledge of state-specific statutes relating to title
• Working with sellers, attorneys, underwriting counsel, and representatives from other title agencies to obtain the documentation and additional information needed to clear vesting issues, judgments, and other title defects
• Coordinating with team members to ensure applicable fees are added to appropriate settlement documents
• Preparing title clearance affidavits such as Continuous Marriage Affidavits, LLC, Corporation and Trust Affidavits, Free and Clear Affidavits, and Hold Harmless Agreements
• Ordering payoffs for liens and judgments, including but not limited to mortgages
• Routinely communicating status updates and issuing an internal notification when files are curative complete
• Responding in a timely fashion to internal and external parties
• Generating final title policies and verifying for correctness and completeness prior to distribution to appropriate parties
• Portraying a sense of calm and professionalism regardless of the title defect or particular situation
• Frequently contact Title Forward employees including Closing Specialists and Closing Coordinators to clearly articulate title requirements and work towards their resolution.
• Regularly contact abstracting vendors, underwriting counsel, listing agents, and sellers. Title Specialists will also interact with representatives from other title companies and attorneys who represent customers involved in the transaction.