TMS Program Manager (Superuser)

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
The TMS Superuser role is a critical function to support the Global Operations and Supply Chain organizations TMS rollout. In this role, you will act as our in-house expert and will play a vital role in the implementation and support of the TMS. You will be part of the Global Deliver team and you will work in an international environment together with colleagues based in EMEA, Americas, APAC/GC. This role offers an exciting blend of tech management and Business process solutioning across the Global Supply Chain.
Responsibilities may include the following and other duties may be assigned:

System Management & Maintenance:

• Support the requirements and Information gathering to support TMS Design and Implementation
• Oversee and maintain the TMS platform, ensuring its effective functionality and integration with other systems/applications
• Manage, Support & maintain business owned master data in the TMS
• Configure the TMS software to meet our business needs and requirements
• Provide TMS expertise to challenge, support, enable, implement and improve business performance and processes.
• Follow up on deviations, solve logistical errors and apply long-term solutions
• Support application change requests together with business stakeholders
• Troubleshoot and resolve any issues or errors related to the TMS software, such as data integrity, connectivity, and functionality
• Provide technical support and guidance to end users of the TMS software
• Collaborate with other IT staff and TMS vendor Software representatives to ensure the smooth integration and operation of the TMS software with other systems and applications
• Stay updated on the latest features and enhancements of the TMS and recommend improvements or upgrades as needed

Carrier Rate, Route & Integration

• Initial Standup & Deployment of all Carrier Connectivity
• Initial Standup of all route and rate maintenance, including ongoing maintenance and troubleshooting
• Manage and maintain strategy by carrier for collaboration & connectivity, including trouble shooting and problem solving where solutions need to be enhanced
• Collaborative Contract Lifecycle Management within TMS: In partnership with Indirect Supply Management, regional teams and LCC/Planner day to day execution.
• Supports Budget Management and Carrier Alignment by accurately aligning system rate / route load and performing testing as needed to ensure accuracy and alignment.
• Provide FP&A Support
• Compliance and Procedures: Work alongside carrier performance team to ensure compliance to contract, develop procedures, and maintain accurate records.
• Systematic Updates: Maintain precise and updated contract records within the systems, enhancing accessibility and accuracy of information.
• Pricing Guidance and Contract Support: Provide pricing guidance, contract support, and facilitate setups.
• Cross-Functional Collaboration: Collaborate for operational excellence with cross-functional teams.
• Identifies carrier’s ability to connect

Continuous Improvement:

• Support Process improvement initiatives that enhance day to day execution
• Capturing business requirements and translating into actionable system configuration changes which drive efficiency
• Participate in and support investigations, pre-studies and User Acceptance tests driven by needed changes
• Work closely with IT and vendor support teams to implement and test new features

User Training & Support:

• Act as the first point of contact for TMS-related issues, providing support and solutions as needed
• Help support SOPs and Work Instructions for TMS Users
• Assist team with the know-how to utilize the TMS efficiently and effectively, ensuring smooth internal operations

Must Have

• Bachelors degree required
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.

Your Profile:

• Relevant experience of at least 5-7 years in Transportation/Logistics
• Experience implementing and configuring TMS systems
• Team Oriented
• Experience working in or implementing Blueyonder TMS desirable, but not required
• Technical / Analytics Skills
• Ability to prioritize in a high demanding area
• Ability to develop and maintain cross-functional and global networks
• Proven problem-solving and troubleshooting abilities
• Good communication and cooperative skills
• Desire to Learn/curiosity to fully understand & solve
• Customer Service oriented

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company’s success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Our global well-being program supports your physical, emotional, social and financial well-being.
• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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Please refer the Job description for details