Tools and Inventory Clerk

at  Festool USA

POSITION SUMMARY:

The Tool & Inventory Specialist is responsible for the inbound and outbound processing & handling of all company products as well as spare part handling duties for the Service Operations Department.

Basic Requirements

• High School diploma
• 1+ years of experience in a technical/repair customer service capacit

Preferred Qualifications

• Experience with ERP, SAP and/or SAP Bi
• Experience with Microsoft office
• Ability to communicate clearly and professionally, both verbally and in writing
• Possess a strong work ethic, highly accomplished attendance history
• Highly developed sense of integrity and commitment to customer satisfaction
• Analytical thinker with good problem-solving skills
• Strong attention to detail
• Capabilities to sit, stand, bend and lift up to 50 pounds repetitivel

JOB RESPONSIBILITIES:

Essential Functions

• Receives all inbound packages for Service Operations Department, moves pallets/packages to workstation area for processing.
• Acts as back up for outbound phone calls and emails to dealers and end customers for quotes, repair information and payment information.
• Opens, pre-cleans, inspects contents, condition, and stages inbound tools into numbered inventory control bins, trays, and tags. Reports anomalies to Repair Supervisor.
• Creates Repair Orders (RO) for all received tool types in SAP, assigns control bin/tag/tag numbers in SAP (i.e., dealer/end user repairs, recons, internal company repairs, etc.).
• Creates new end user master files in SAP for first time customer receipts. Interacts with Customer Service on any duplicate, missing, or questionable customer master data issues.
• Picks Service replenishment orders and back orders from N.A. warehouse, interacts with warehouse supervisor to obtain daily/hourly Festool USA pick tickets.
• Responsible to stock replenishment orders in proper Festool USA locations as well as deliver special orders directly to Technicians that are waiting.
• Performs Festool USA inventory counts, reports results to Repair Supervisor for next steps.
• Escalates replenishment parts situations to Repair Supervisor for guidance and direction.
• Pulls the SAP tool Deliveries daily and moves completed tools to shipping area. Matches and verifies serial numbers to Delivery documentation. Reports mismatches to Service Operations Manager promptly.

Qualifications

Basic Requirements

• High School diploma
• 1+ years of experience in a technical/repair customer service capacity

Preferred Qualifications

• Experience with ERP, SAP and/or SAP Bi
• Experience with Microsoft office
• Ability to communicate clearly and professionally, both verbally and in writing
• Possess a strong work ethic, highly accomplished attendance history
• Highly developed sense of integrity and commitment to customer satisfaction
• Analytical thinker with good problem-solving skills
• Strong attention to detail
• Capabilities to sit, stand, bend and lift up to 50 pounds repetitively

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice