Toronto Premium Outlet (12) - Assistant Store Manager

at  ZWILLING JA HENCKELS CANADA LTD

ABOUT US:

Join us at Zwilling, where innovation and excellence meet to create an unparalleled retail experience. As a member of our store management team, you’ll play a vital role in shaping the success of our store. We’re seeking an Assistant Store Manager to help drive operational excellence, business growth, and foster a culture of excellence.

QUALIFICATIONS:

College or University degree and a minimum of 2 years of Retail Management experience, or equivalent combination of education and experience.

• Previous management and leadership experience preferred.

SKILLS AND ATTRIBUTES:

• Proficiency in retail operations, including selling skills and business management.
• Strong coaching and talent management abilities.
• Effective communication skills, both written and verbal.
• Ability to prioritize and allocate resources effectively.
• Proficiency in using computers and software, including MS Outlook, Word, Excel, and PowerPoint.
• Ability to adapt to new systems quickly (e.g., POS systems, web portals, etc.).
• Physical ability to stand, walk, use hands, reach, lift up to 12 kg frequently, and occasionally lift up to 25 kg.
• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.

ROLE OVERVIEW:

As an Assistant Store Manager, you will collaborate closely with the Store Manager to ensure seamless store operations, achievement of targets, and adherence to company policies and regulations. You will oversee daily store activities and play a pivotal role in upholding our brand values and culture.

KEY RESPONSIBILITIES:

• Collaborate with Store Manager in managing daily operations to meet key performance indicators, profit and loss targets, and exceed customer expectations.
• Embody and communicate the brand’s values, attitude, and culture to create a positive and engaging shopping environment.
• Ensure consistent implementation of corporate programs, initiatives, and strategies.
• Assist in the successful execution of programs, policies, routine tasks, seasonal initiatives, and specific store needs.
• Play a role in effective succession planning, recruiting, hiring, and training strategies to reduce store turnover.
• Develop and mentor staff by providing performance feedback, seizing coaching opportunities, and fostering a collaborative team environment.
• Promote a high-performance culture by setting clear expectations, providing resources for employee accountability, creating an efficient work environment, and setting team goals aligned with success factors.
• Collaborate with Store Manager to develop actionable plans, objectives, deliverables, and timelines.
• Take accountability for training and in-store execution across all areas, including business, operations, sales, customer service, and visual merchandising.
• Manage recordkeeping for applicants, new hires, payroll, performance appraisals, reviews, counseling, disciplinary actions, and employee separations.
• Work closely with Store Manager to optimize inventory levels and product selections to drive sales.
• Support Store Manager in maintaining wage costs and overall expense control within guidelines.
• Ensure accuracy in cash management and minimize shrinkage within the store.
• Uphold store and product security protocols and monitor their effectiveness in deterring theft.
• Ensure compliance with company policies, procedures, and POS system integrity.
• Adhere to government regulations regarding employment standards and health and safety guidelines for store operations and associates.
• Maintain a safe, organized, and clean store environment in line with Zwilling and legal standards.
• Follow visual merchandising guidelines to create an attractive and engaging shopping atmosphere.
• Collaborate with Store Manager and District Manager, performing additional duties as assigned.