Total Mental Health (TMH) Supervisor

at  LifeWorks

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Total Mental Health (TMH) Supervisor will work daily on the project build of the TMH/EMH solutions, this includes decision making, creating process flows and manage daily changes that come down to operations from the development/ products team. They will need to understand impacts and cascade information to other departments such as Worklife, Provider billing and Care Navigators. The TMH Supervisor is responsible for supervision, coaching and development, and assist in hiring/terminating employees on their team. Day-to-day tasks such as scheduling, payroll administration, dealing with difficult situations, and providing consultations. In addition, liaising with other departments, other teams within the TMH and corporate clients as needed.

Project Management:

• Regular meetings with individuals/depts. for planning and new client launch.
• Collaborate with and implement programs handed down from Operations Manager.
• Act as Subject Matter Expert on various projects.
• Act as a decision maker within designated projects.
• Act as User Acceptance Tester on new launches.

Direct supervision of staff:

• Providing feedback regularly and as part of monthly supervisions.
• Creating, with the employee, action plans and goal setting.
• Provide support and direction where needed.
• Assist with recruitment/terminations/performance letters etc.
• Yearly performance appraisals and salary reviews.
• Deal effectively with employees in crisis or urgent situations whether work or non-work related.
• Effectively and efficiently, manage the call queue and conduct floor management.
• Assist the with recruitment and hiring decisions as required.

Administrative Tasks:

• Payroll/sick/vacation/lieu time tracking
• Scheduling assistance to WFM department.
• Maintaining other employee files/records as required.

Assist to other supervisors and their teams within the department:

• Provide backup supervision for other teams when supervisors are absent/not available.
• Peer supervision for other supervisors.
• Take leadership role in times of Disaster Recovery and understand Disaster protocols.

Liaison with other departments and corporate clients:

• Take part on various interdepartmental committees.
• Presentations and meetings to other departments regarding issues related to TMH.

Other duties as assigned:

• Participate in regular Supervisor Meetings.
• Lead Team Meetings.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

Administrative Tasks:

• Payroll/sick/vacation/lieu time tracking
• Scheduling assistance to WFM department.
• Maintaining other employee files/records as required

Other duties as assigned:

• Participate in regular Supervisor Meetings.
• Lead Team Meetings