Tour Operations Agent (Spring/Summer 2025)

at  Fairmont

Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

WHAT IS IN IT FOR YOU:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
  Job Description
  A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.

YOUR SKILLSET INCLUDES:

• Proficiency in English (verbal and written), second language an asset
• Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.
• Property Manager, Word and Excel an asset.
• Excellent written and oral communication skills.
• Must be a well organized, self motivated individual who works well under pressure.

Reporting to the Tour Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Ensure proper reservation set up and billing procedures for tours.
• Provide other hotel departments with information regarding incoming and outgoing tours, Rocky Mountaineer guests and related tour aspects.
• Prepare for daily arrivals of tours as well as Rocky Mountaineer bus and train arrivals.
• Welcoming guests on the tour buses and answering questions about the hotel
• Provide reception, cashier and information services of the hotel to tour escorts
• Ensure the safety and well-being of our guests and colleagues by maintaining a knowledge of crisis and emergency procedures.
• Work shifts as business levels dictate.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
• Adhere to all environmental policies and programs as required.
• Other duties as assigned.

Qualifications