Tour Receptionist

at  Hilton Grand Vacations

As a Tour Receptionist you would be responsible for:

• Welcomes and checks-in the clients coming to a sales presentation.
• Obtains necessary information from client to ensure accurate segment assignment.
• Correctly assigns client to appropriate sales agent based on specific type/rotor.
• Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
• Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
• Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
• Updates and keeps track of all tour results and gifts provided.
• Refunds deposits.
• Maintains and reconciles good faith money.
• Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
• Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
• Verifies tour information in Atlas is correct through the process of running reports and verifying data.
• Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
• Provides superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practices the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned

Why do Team Members Like Working for us?

• Our Mission and Values
• Internal growth opportunities
• Being part of an industry leader in the hospitality field
• Team Member and Family Travel Program providing reduced hotel room rates!

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

As a Tour Receptionist you would be responsible for:

• Welcomes and checks-in the clients coming to a sales presentation.
• Obtains necessary information from client to ensure accurate segment assignment.
• Correctly assigns client to appropriate sales agent based on specific type/rotor.
• Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
• Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
• Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
• Updates and keeps track of all tour results and gifts provided.
• Refunds deposits.
• Maintains and reconciles good faith money.
• Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
• Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
• Verifies tour information in Atlas is correct through the process of running reports and verifying data.
• Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
• Provides superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practices the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigne