How would you like to work with one of Canada’s most prestigious and well respected automotive groups? Join Auto World Imports Network!
Headquartered in Thornhill Ontario, we are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.
Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our Mercedes-Benz Thornhill is looking for a Tower Assistant to join our amazing team!

QUALIFICATIONS

• Valid Ontario G Driver’s Licence.
• Automotive technician license issued by the provider of Ontario is an asset.
• Previous automotive industry experience.
• Attention to detail.
• Strong organizational skills.
• Collect and record information accurately.
• Maintain accurate records.
• Logical and systematic.
• Ability to maintain filing systems and database.
• Work to deadlines and targets.
• Ability to work efficiently in a high-pressure environment.
• Strong knowledge of ADP/CDK, MS Office, including Excel, Word, PPT and Outlook
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
• Professional appearance & friendly disposition

AWIN IS COMMITTED TO PROVIDING ACCESSIBLE EMPLOYMENT PRACTICES THAT ARE IN COMPLIANCE WITH THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA). IF YOU REQUIRE ACCOMMODATION DURING ANY STAGE OF THE RECRUITMENT PROCESS, PLEASE INDICATE THIS IN YOUR COVER LETTER (OR EMAIL).

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JOB PURPOSE

Prepares customer pay and warranty claim invoices for processing. Assisting in controlling work flow and dispatching.

RESPONSIBILITIES

• Examines repair orders filed by the technicians, to ensure that the work described has been performed and that the work orders have been correctly completed.
• Translate repair order story to the correct opcodes and damage codes for processing
• Opens and closes work orders.
• Ensures that the technicians comply with the warranty conditions.
• Prepares estimates as necessary.
• Organizes the shop work schedule in such a way as to maximize productivity, in accordance with dealership policy.
• Establishes and verifies priorities for all returns to the shop, to ensure that they are given immediate and appropriate attention.
• Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
• Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
• Maintains professional contacts with after-sales customers and adheres to deadlines.
• Keeps a detailed and up to date log of the repairs.
• Prepares estimates as necessary.
• Prepares a list of equipment, supplies and repairs needed by the after-sales department and checks it with his/her manager.
• Coordinates needs for parts with the parts department; contacts customers who have ordered special parts as soon as the parts come in, in order to arrange appointments.
• Reports any frequent shortages to the parts and after-sales department managers, so that the situation can be corrected.
• Keeps abreast of federal and provincial regulations and municipal bylaws, such as those governing the removal of hazardous waste, etc, understands and observes them.
• Sees to the cleanliness of the work area.
• Maintains a professional appearance.
• Perform other tasks, based on management requirements and instructions.