Towing Operations Manager

at  RAA

• Exciting new opportunity to join SA’s iconic RAA
• Full-time permanent position based at Mile End
• Join a tight-knit team with a fun, inclusive and supportive culture

As RAA launch our new Adelaide Metro Tow Fleet helping us deliver a better experience for our members when they need a tow, this exciting new opportunity will see you be responsible for overseeing and optimising all aspects of Towing Operational activities through a strategic lens that drives continuous improvement and operational efficiency. In addition, you will:

• Manage metropolitan towing operations to ensure the provision of quality member service.
• Motivate and engage with your Towing Team Leaders to ensure their understanding of organisational direction and their value and contribution to Towing team outcomes
• Manage the development and maintenance of Towing work practices to achieve service outcomes.
• Ensure compliance with all relevant WHS Legislation, Codes of Practice Standards, Policies, Operating Procedures and work instructions and being actively involved in RAA’s WHS systems and procedures to promote a safe working environment.
• Ensure communication is maintained with Towing Team Leaders and Tow Truck drivers, especially in the areas of change management and RAA activities
• Ensure Towing Team operating costs are monitored and controlled within budgetary constraints
• Plus much more.

ABOUT YOU

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

• Tertiary Qualification in Business Administration, Business Management or a related discipline
• Strong personal leadership that can build a high-performing team
• Experience in heavy vehicle logistics or tow truck operations highly desirable
• Experienced in developing and implementing plans and projects
• Ability to develop and maintain effective relationships with a wide variety of key stakeholders
• Outstanding attention to detail along with excellent verbal and written communication skills
• Be an innovative thinker with the ability to multi-task and manage competing priorities

ABOUT US

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

As RAA launch our new Adelaide Metro Tow Fleet helping us deliver a better experience for our members when they need a tow, this exciting new opportunity will see you be responsible for overseeing and optimising all aspects of Towing Operational activities through a strategic lens that drives continuous improvement and operational efficiency. In addition, you will:

• Manage metropolitan towing operations to ensure the provision of quality member service.
• Motivate and engage with your Towing Team Leaders to ensure their understanding of organisational direction and their value and contribution to Towing team outcomes
• Manage the development and maintenance of Towing work practices to achieve service outcomes.
• Ensure compliance with all relevant WHS Legislation, Codes of Practice Standards, Policies, Operating Procedures and work instructions and being actively involved in RAA’s WHS systems and procedures to promote a safe working environment.
• Ensure communication is maintained with Towing Team Leaders and Tow Truck drivers, especially in the areas of change management and RAA activities
• Ensure Towing Team operating costs are monitored and controlled within budgetary constraints
• Plus much more

For this role, we’re also looking for:

• Tertiary Qualification in Business Administration, Business Management or a related discipline
• Strong personal leadership that can build a high-performing team
• Experience in heavy vehicle logistics or tow truck operations highly desirable
• Experienced in developing and implementing plans and projects
• Ability to develop and maintain effective relationships with a wide variety of key stakeholders
• Outstanding attention to detail along with excellent verbal and written communication skills
• Be an innovative thinker with the ability to multi-task and manage competing prioritie