Toyota Trainee Customer Consultant

at  Donnelly Group NI

“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry.
• Curiosity – a desire to learn about our customers, our products and our new technologies.
• Confidence – a personality that will welcome and engage our customers.
• An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
• Energy – to motivate yourself, enthuse others and achieve performance targets.
• Why not use your engaging personality to inspire and excite customers and start an exciting career with us.

As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

SKILLS NEEDED

Customer Service, Establishing Rapport With Clients, Exceptional Customer Service Skills, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world’s most prestigious companies and work alongside some of Britain’s brightest young talent, as well as the chance to “earn while you learn”. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.
Whilst working for Donnelly Group the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, who may have recently completed their education and are seeking the first rung of the ladder in a professional automotive career. As a Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.
As soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance related bonuses.
Person Specification:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
The role involves determining a customer’s needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer