Track Access Desk Officer

at  Metro Trains Melbourne

5 August 2024
Engineering Melbourne Full Time
Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.
We strive to reflect the community we serve and support the needs of our people who are critical to our success.With Zero Harm at the foundation of everything we do, we want everyone to get home safely.
We act as one team to move Melbourne.
About the role
The Track Access Desk provides a critical support function to Metro Trains Melbourne. We are currently seeking a Track Access Desk Officer to join the team. The role be responsible for ensuring the TAD provides sufficient 24/7 support to the business and to provide accurate reporting for the TAD functions.
This role is a fixed term role for 12 months working a Monday-Friday roster from 0500-1300 daily based in Docklands.

Role responsibilities

• Assist with Track Access requests during the morning peak times, ensure requests are documented in the Asset & Resource Management System (ARMS) and confirm that a safe system of work and adequate protection arrangements are in place
• Approve, deny and cancel Track Access Requests
• Provide support and advice and be the first point of contact for any track protection or safeworking enquiries for callers to ensure issues are resolved
• Action all Safeworking resource requests received after hours
• Act as the main escalation and communication point for the business for any Safeworking related incidents
• Document and report on all issues and incidents reported to the Track Access Desk
• Point of escalation for notification of any unsafe conditions on the network
• Provide administration support to the Track Access Desk team
• Gather information on track protection practices and ensure any issues are reported to the Track Access Desk Supervisor

Your experience

• Track Force Protection Coordinator 3.3 or above - mandatory
• Knowledge of the 1994 Book of Rules & Operating Procedures (Revision 7)
• Sound knowledge of Safeworking operations, practices and procedures undertaken across the Network
• Extensive knowledge of MTM Rail Network
• Substantial experience providing service across multiple business areas in a large organisation
• Demonstrated ability to manage high volume of critical communications
• Experience in using Microsoft Office programs

Ready to apply? Great!
If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you! Please submit your application by Monday 19th August 2024 by 11:59pm.
Metro’s commitment to a Diverse, Equitable, and Inclusive culture
Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.
At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.
We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.

• Assist with Track Access requests during the morning peak times, ensure requests are documented in the Asset & Resource Management System (ARMS) and confirm that a safe system of work and adequate protection arrangements are in place
• Approve, deny and cancel Track Access Requests
• Provide support and advice and be the first point of contact for any track protection or safeworking enquiries for callers to ensure issues are resolved
• Action all Safeworking resource requests received after hours
• Act as the main escalation and communication point for the business for any Safeworking related incidents
• Document and report on all issues and incidents reported to the Track Access Desk
• Point of escalation for notification of any unsafe conditions on the network
• Provide administration support to the Track Access Desk team
• Gather information on track protection practices and ensure any issues are reported to the Track Access Desk Superviso