Trade Sales Consultant

at  Topdeck Travel Ltd

Position: Trade Sales Consultant – Global Touring
Reporting to: Trade Sales Team Leader
Location Base: Brisbane, Australia
Contract: Permanent
Here at Global Touring, we’re a travel company specialising in group tours and inspiring people through life-changing travel experiences. Through our brands and we are ever developing our product range, driving growth in key sales markets (Australia, New Zealand & North America), innovating product delivery and ensuring we deliver a first-class customer experience. Don’t worry if you can’t find Global Touring when you search online – this is our internal brand; externally we only use our customer-facing brands.
Topdeck and Back-Roads serve very different customers, however our ‘one best way’ approach is consistent and effective in supporting the specific strategy and activity for each brand. At Global Touring, each team member works across both of our brands with equal commitment.
We’re looking for someone to join our team that aligns perfectly with our brand and values… if this sounds like you then keep reading!

Key Responsibilities

• Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure.
• Full ownership & accountability for the booking process from start to finish.
• Up sell where possible (eg. flights, insurance, additional services as required)
• Effectively manage all communication channels as required (phone, email, chat, social)
• Actively pursue & follow up enquires to close the sale and actively increase conversion.
• Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around. Internal and External communications. Social Media where required.
• Ensure all process’ & procedures are read, understood and adhered to. This is not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams.
• Continuously Strive for a high standard of Customer Service and Customer Experience
• Actively build rapport with key agents to facilitate relationships & repeat bookings.
• Attend travel & trade shows/ EXPOS as required. This may require time away from home.Assist with ADHOC tasks distributed by Team Leaders or the Customer Service Mange

Responsible and Sustainable Responsibilities

• A commitment to improving recycling processes within our offices.
• A commitment to stopping the use of all single-use plastic items in our offices.
• A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices.
• A commitment to protect our company culture of openness to all people regardless of gender, age

Experience & Role Requirements

• Experience & a passion for Sales
• Exceptional Customer Service Skills
• High level of attention to detail
• Exceptional Time management and organisation skills
• Professional written and verbal communication skills
• Some travel required - Domestic with some international
• Thorough knowledge of all Topdeck & Back-Roads products (part of training