Trade Support

at  EC1 Partners

Working as a Production Support Engineer you will be responsible for platform and trade enquiries from their institutional APAC customers.

REQUIREMENTS:

• At least 3 years of support experience within the e-trading platform space on either the buy or sell side or platform provider
• Ideally, have a strong understanding of fixed income products and flows or understand trade flows in general
• Good FIX protocol and experience supporting FIX flows
• Excellent communication skills and able to build relationships with external stakeholders and customers
• ITIL foundation qualification is desirable
  If you are a trade support professional with an excellent approach to customer service and looking for the next step in your career please submit your application today

• Provide daily application support and troubleshooting for platform members and internal users
• Troubleshooting and analysis of order routing and trade flow and post trade issues
• Working with the sales and traders daily to assist with any trade platform issues
• Collaborate with a global support team that works to a follow the sun model
• Track issues within an incident-tracking systems to help identify trends and patterns
• Create and monitor internal reports