Trade Support Executive

at  Imperial Brands

SKILLS AND EXPERIENCE REQUIRED

• An effective & confident communicator
• PC literate, with a particularly strong knowledge of excel
• Able to work to deadlines
• Analytical skills
• An excellent team player with adaptable mindset

ABOUT US

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference

THE ROLE

Imperial Brands is an inclusive, innovative global FMCG business supported by 25,000 employees and are looking to recruit a Trade Support Executive in Bristol.
As Trade Support Executive you will be an expert point of contact for dedicated stakeholders and field based personnel. Able to advise on the relevant administrative processes that apply to our customers internally (Incl field and Key Account protocols), ensuring a smooth execution of day to day field/retail operation of NPD, price/product changes, trade interaction & rep supplies.

PRINCIPAL ACCOUNTABILITIES

• Manage a portfolio of accounts providing an excellent level of administrative support
• Ensure both Internal and External customers have all business information in an efficient, timely and accurate manner - including adhoc requests.
• Produce and maintain communications to the field sales teams including briefs, bulletins, product code lists & other queries/requests received.
• Maintain account outlets including ensuring accuracy of estate data/Salesforce, including asset management as account dictates.
• Understand and undertake additional responsibilities, in order to meet local business needs when applicable.
• Answer all customer related queries and respond to general enquiries accurately received through trade websites, email and telephone service adhering to current legislation.
• Offer support to other sections of the team when required.