Trail Experience Officer - Astra Lumina

at  Wildlife Currumbin Sanctuary

ABOUT NATIONAL TRUST OF AUSTRALIA (QUEENSLAND)

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based attractions, the Sanctuary embodies everything NTAQ stands for—protecting, conserving, and celebrating the environmental, built, and cultural heritage of our State.
As an award-winning and iconic Tourist Destination, we are continually innovating our brand and guest experience, and in 2025 will launch a new attraction – Astra Lumina. We are now seeking Casual Trail Experience Officers to bring this magical experience to life! Astra Lumina is an enchanting night walk experience that seamlessly blends art, nature, and technology to inspire and captivate guests. Our Trail Experience Officers will guide guests comfortably through the Astra Lumina experience ensuring that every guest leaves with a memorable and positive experience.

ABOUT YOU

To be successful in this role, you will have prior experience in guests service or operations, preferably within the tourism, events, or hospitality industry. Other skills we are looking for include:

• Effective communication skills and ability to communicate with a diverse range of people.
• Takes initiative with a can-do attitude who is proactive in assisting guests and teams.
• Trained in First Aid and prepared to support and assist with any medical or safety emergencies confidently, ensuring the well-being of all guests (or willingness to be trained).
• Able to work evenings, weekends, and holidays as required by the attraction’s operating hours – this role is casual with up to four evenings for show times from Tuesday – Saturday.
• Be prepared to work in an outdoor environment, with walking and lifting necessary, and in a workplace that has native wildlife such as birds and reptiles,

ABOUT THE ROLE

As our Trail Experience Officer, you will guide guests through their journey, ensuring it is engaging, informative, and seamless. You will rotate through key trail touchpoints, ensuring guest safety and supporting the flow of guests through the trail, and addressing any guest, technical, or emergency situations that may arise.
Your role will centre on creating memorable guest experiences by providing friendly assistance, answering questions, and proactively engaging with visitors to enhance their journey. By keeping safety and guest enjoyment at the forefront, you will ensure each guest has an enchanting experience throughout their time on the trail.
As part of a whole-team approach, our Trail Experience Officers will also assist with evening operations, including supporting our commercial and guest experience teams, as well as path sweeping, general cleaning, and other tasks to maintain the overall experience and to ensure that every guest has an unforgettable Astra Lumina journey.

To be successful in this role, you will have prior experience in guests service or operations, preferably within the tourism, events, or hospitality industry. Other skills we are looking for include:

• Effective communication skills and ability to communicate with a diverse range of people.
• Takes initiative with a can-do attitude who is proactive in assisting guests and teams.
• Trained in First Aid and prepared to support and assist with any medical or safety emergencies confidently, ensuring the well-being of all guests (or willingness to be trained).
• Able to work evenings, weekends, and holidays as required by the attraction’s operating hours – this role is casual with up to four evenings for show times from Tuesday – Saturday.
• Be prepared to work in an outdoor environment, with walking and lifting necessary, and in a workplace that has native wildlife such as birds and reptiles