Train Presentation Manager

at  ALSTOM

WHAT WE OFFER

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
Equal opportunity statement
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
As a ‘Disability Confident’ employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Job Segment: HVAC, Bank, Banking, Manager, Operations, Finance, Managemen

We’ll look to you for:

• Interface closely with key customers
• Building relationships with key suppliers
• Help customers with sustainability strategies
• Alstom single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
• Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
• Liase/interact with other Alstom Departments
• Work collaboratively to develop a CEx strategy
• Management of Cleaning Service Provider on daily basis via Performance KPI’s to include on patch and off patch
• Supporting monthly contract reviews with Cleaning Service Providers
• Collaboration with Fleet Engineering to ensure maximum reliability of catering equipment, plus other onboard
• customer facing equipment – toilets, HVAC, PIS, SRS
• Working with customers to ensure that defect reporting is as effective as possible
• Building close partnerships with the Train Operators and customers via performance reviews, and actively seeking feedback and delivering on that feedback.
• Handling Customer complaints regarding Train presentation
• Ensuring ad hoc out stabled trains, blockades, changes to train timetable schedules are dealt with appropriately.
• Seeking out best practice and innovation on the market

YOUR FUTURE ROLE

This is a great opportunity to be part of the Train Presentation team which is focussed on the CEx touchpoints with our customers including the overall train presentation. The successful candidate will be directly involved in customer facing meetings, reviewing data & insight, working with internal Alstom teams and cleaning contractors to improve standards/output and efficiencies whilst looking for opportunities to add value for the customer.
Working within a team of 3 based in one of out Traincare Centre’s (Midlands/South), you will be required to travel around the network to carry out the role. A degree of flexibility will be required and a mixture of nights, early mornings and evenings will be required to see the full 24 hr lifecycle of a train service.
Responsible for ensuring that trains meet our customers Train Presentation contractual requirements while adhering to the Health & Safety at Work Act (1974), Rules and Regulations, Railway Group Standards, Customer Safety Case and ALSTOM Policies and Procedures.

We’ll look to you for:

• Interface closely with key customers
• Building relationships with key suppliers
• Help customers with sustainability strategies
• Alstom single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
• Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
• Liase/interact with other Alstom Departments
• Work collaboratively to develop a CEx strategy
• Management of Cleaning Service Provider on daily basis via Performance KPI’s to include on patch and off patch
• Supporting monthly contract reviews with Cleaning Service Providers
• Collaboration with Fleet Engineering to ensure maximum reliability of catering equipment, plus other onboard
• customer facing equipment – toilets, HVAC, PIS, SRS
• Working with customers to ensure that defect reporting is as effective as possible
• Building close partnerships with the Train Operators and customers via performance reviews, and actively seeking feedback and delivering on that feedback.
• Handling Customer complaints regarding Train presentation
• Ensuring ad hoc out stabled trains, blockades, changes to train timetable schedules are dealt with appropriately.
• Seeking out best practice and innovation on the market.

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Customer Experience in the railway industry or similar
• Experience of managing contractor relationships & KPI’s
• Good communication and interpersonal skills
• Time management skills
• Structure and organised with hands on approach
• IT Skills and Microsoft Experienc