Trainee Customer Care Co-Ordinator

at  Higgs Building Services Ltd

Higgs Building Services specialises in Customer Care work for National House Builders and Insurance companies.
Due to our continued growth, we are looking for a TRAINEE CUSTOMER CARE CO-ORDINATOR to join and support the Customer Service Team.

• Answering calls and directing to the relevant co-ordinator
• Booking appointments with residents; sourcing materials/plant in a timely manner
• From the office check stores for materials and place orders where necessary, providing purchase order numbers to suppliers
• Updating all aspects on the in-house Clixifix database and client portals.
• Assisting the customer Care Team with planning and prioritising work in order to meet targets and deadlines
• Answering telephone calls from clients and residents, adding details to instructions and updating database
• Checking in with operatives on a daily basis and monitoring live platforms
• Manage a high volume of emails in a timely manner ensuring deadlines are met
• Assist the team with Preparing weekly trackers to be shared with clients
• General administration duties emails to customers and residents
• Check operatives day sheets - collating work orders, day sheets, receipts for invoicing purposes
• Issue supplier purchase orders