Trainee Customer Consultant

at  Inchcape

NO EXPERIENCE NEEDED, JUST THE RIGHT ATTITUDE!

Joining us as a Trainee Customer Consultant offers you the opportunity to develop your career with one of the world’s most prestigious companies and work alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation so we are constantly evolving there is always something new just around the corner!
Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. As a Trainee Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey, Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Curious and willingness to learn and develop and keep up to date with complex information
• Strong communication skills and enjoys listening and engaging with other people.
• Enjoys working to and motivated to achieve challenging targets.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
• You are a team player who is comfortable learning from and working with others to help and support them.
• Full EU driving licence

• The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
• Ensuring that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
• Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
• Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none.
• Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
• Assist the customer with understanding our unique in car technology.
• Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers